The Rise of Micro Markets in Airports
The travel and tourism industry went through a shock in 2020, with the COVID-19 pandemic leading to a…
Executive Viewpoints August 4
Latest In: self-service
Happy Returns Debuts Self-Service Return Kiosks
Happy Returns, a provider of return and logistics solutions for retailers, has launched a new self-service return kiosk…
News March 65 Steps To Creating A Better In-Store Customer Experience
By Derek Dykens, Cisco Traditional retailers are feeling immense pressure to improve the in-store customer experience as innovative,…
Executive Viewpoints March 26
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Why I Love Self-Service (And Could Learn To Love Chatbots)
By Adam Blair, Executive Editor It’s ironic that I write about technology because in many ways I am…
Executive Viewpoints December 12Should Retail Brace For Workforce Automation?
As the discussion of retail wages continues to rage on, with Walmart bumping its minimum wage to $10…
Executive Viewpoints June 8Why Are Consumers Abandoning Your Mobile App?
By Mark Clark, Contact Solutions Consumers love their mobile apps. And with 75 billion apps in Apple’s appstore…
Executive Viewpoints February 9Are ATMs And Vending Machines The Future Of Self-Serve Retail?
We all are familiar with ATMs and vending machines. While ATMs are your source for quick cash, we…
Executive Viewpoints February 11Lloyds Pharmacy Rolls Out Interactive Kiosks In Premium Stores
Lloyds Pharmacy, a UK-based community pharmacy and healthcare provider, has implemented Xen X5 kiosk printers and touchscreens from…
News November 21Cisco Study Addresses Consumers’ Desire For Self-Service
The majority of worldwide consumers are open to self-service shopping experiences and virtual customer service, according to the…
Features June 6Top Stories
