RightNow

Oracle Makes First SaaS Provider Purchase, Announces RightNow Partnership

On October 24, 2011, Oracle announced it has entered into an agreement to acquire RightNow Technologies, a cloud-based customer service provider, for…

HauteLook Implements RightNow To Empower Shoppers In Multi-Channel Buying Experience

Retailers need to keep up with the multi-channel needs of today’s shoppers by providing personalized and engaging experiences. Flash sale retailer HauteLook…

Study Finds Retailers Responded To 68% Of Holiday Complaints Sent Via Social Media

By listening and proactively responding to complaints on the social web, retailers have an opportunity to turn disgruntled customers into brand advocates….

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RightNow

Oracle Makes First SaaS Provider Purchase, Announces RightNow Partnership

HauteLook Implements RightNow To Empower Shoppers In Multi-Channel Buying Experience

Study Finds Retailers Responded To 68% Of Holiday Complaints Sent Via Social Media

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