Latest In: returns process

Overwhelmed Customer Service Teams? Keep Returns at Bay with Automation

The not-so-new online face of retail has already transformed most aspects of the path to purchase for consumers,…

Executive Viewpoints February 24

The Return Process: The Bane Of Many Retailers And Most Consumers

By Kristin Secreto, InComm Product Control Time-consuming processes and the need for specially trained and/or dedicated returns counter…

Executive Viewpoints April 14