Latest In: retail

brand loyalty brand trust Fast Company online shoppers retail Retail TouchPoints shopping patterns social commerce trust

Heuristic Number 5: Consistency [FastCompany]

This social commerce image was featured in a recent FastCompany article and was created by TabJuice.com

Executive Viewpoints June 8
Fatima Lora Greg Buzek IHL Group Inventory distortion mobile mobile technology Out-of-stocks overstocks retail Retail TouchPoints

IHL Report Shows $818 Billion Lost Annually in Global Retail “Inventory Distortion”

Retailers must keep pace with consumers’ demands to provide a compelling and informative customer experience ― while closely…

Features June 8
c-suite Citi customer customer communication customer criticism Economic Intelligence Unit EIU Frank Eliason genesys infographic retail Retail TouchPoints social media

Getting Closer To The Customer [Infographic]

Retailers have numerous opportunities to engage with customers, to provide information, answer questions and respond to complaints. To…

Executive Viewpoints June 5
content marketing David Dorf Klout Score Oracle oracle retail PacSun retail Retail TouchPoints social analytics social channels social media social media analytics social media data mining technology social media marketing Tracy Chu

Walmart, PacSun & Ice.com Share Insights On Social Media Analytics

This is Part II of Retail TouchPoints’ multi-part feature investigating trends and developments in social media analytics and…

Features June 5
Alexa apple CIOS CMO comScore consumers EPC Gary Schwartz Impact Mobile Isobar mobile adoption mobile pos pos retail Retail TouchPoints retailers SIRI YouTube

Sleeping With The CMO

Editor’s note: This article is an excerpt from Schwartz’ upcoming novel titled: Fast Shopper, Slow Store due to…

News June 5
Business Intelligence Hedgie Bartol KPI loss prevention retail retail analytics Retail TouchPoints retailers shopper loyalty smartphones visual scanning

Video Analytics Debate: From Mission Impossible to the Mall

Retailers use video surveillance cameras for a host of reasons — everything from loss prevention to customer safety…

Executive Viewpoints June 5
boutique New York City retail Target

Target Announces Fall Boutiques For ‘The Shops At Target’

Target is taking a new approach to the store-within-a-store concept with the launch of The Shops at Target.…

News June 1
Amazon Customer loyalty customer service e-commerce ecommerce etailers m-commerce mCommerce mobile mobile technologies online retailers retail Retail TouchPoints smartphones social media social technologies Will Smith

Is Traditional Retail Dying?

As CEO of a company that is working to level the playing field between online and physical retailers,…

Executive Viewpoints May 28
Amazon hybris icongo multichannel retailing online shopping experience retail Retail TouchPoints smartphones Steven Kramer

Combat The Amazon Price Check App With Effective Multichannel Retailing

The Amazon Price Check app was an inevitability for the industry — smartphones eliminate information asymmetries on pricing…

Executive Viewpoints May 28
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank