Latest In: retail

Aberdeen Report Highlights Impact Of Technology On Loyalty Programs

As more retailers develop customer loyalty programs, most are opting to outsource the different technology components. Because outsourcing…

The New World Of Application Performance Management

Studies have shown that poor performance of e-Commerce web sites can directly result in loss of revenue, poor…

Avaya Enhances Call Center Technology With Mobile, Video And Social Media Interaction

As the number of methods and devices available for customer interaction continues to grow, consumers have become less…

Town Shoes Rolls Out Inventory Management Solution

Town Shoes, a mall-based retailer of high-grade footwear and fashion accessories, fully implemented Vision Merchandising and Vision Store…

adidas Partners With RedPrairie To Improve Workforce Management And Stakeholder Benefits

adidas selected the RedPrairie Workforce Management (WFM) solution to increase employee productivity, optimize scheduling and deliver optimal customer…

Site-To-Store Very Convenient – In Theory By Lorna Pappas, Contributing Editor Roughly 80% of merchants believe that empowering…

Improving Inventory Efficiencies With RFID

This is Part 2 of the Retail TouchPoints Inventory Strategies Report, a two-part feature highlighting best practices and…

5 Tips To Extract More Value From Your Waiting Line System

Americans spend 37 billion hours per year waiting in line, according to some estimates.  And because the time…

Meeting The CRM Challenge Now And In The Future

Retail has entered the “age of the consumer,” a new era in which customers lead rather than follow.…