Latest In: retail

Home Goods And Beauty Segments To Experience Most Growth This Holiday Season

The holiday shopping season began on a positive note, with retailers across categories experiencing a healthy boost in…

Courting Your Customers: It Starts With Attraction By Fatima D. Lora Similar to the dating scenario, retailers must…

Local Merchants Rethink Daily Deals As Groupon Sees Rise In Holiday Sales

Following a bumpy ride with daily deal sites, some retailers are questioning the value of the strategy. A…

Calls Answered In Under 60 Seconds Generate More Purchases

Though merchants’ rapid responses to customer phone calls clearly impact a consumer’s likeliness to buy from and recommend…

Fanzz, a sporting goods retailer, successfully implemented a self-serve mobile station for shoppers. The fixed iPads stations empower…

Neiman Marcus Partners With Target To Offer Holiday Shoppers Luxury At A DiscountBy Alicia Fiorletta, Associate EditorIt’s official…

11 Retailers Win Customer Engagement Awards

There is no question that the customer is now in charge of the shopping experience. Retailers are working…

Standing Out In A Crowded Social Space

A Q&A with Brad Klaus, Founder & CEO, Extole Facebook is a valuable social network for today’s connected…

Consumers Expect Prompt And Correct Delivery Of Holiday Orders

Almost one third (29%) of consumers recently surveyed will  no longer shop with a retailer if they receive…