New Balance Adopts End-to-End Customer Engagement Solution
New Balance is investing in technology that will modernize and elevate the shopper experience in more than 130…
News October 27
Latest In: omnichannel
IKEA Partners With Google Cloud to Enhance Omnichannel and Customer Service Capabilities
IKEA has partnered with Google Cloud to improve it technological capabilities, including the implementation of AI and machine…
News October 27
Bed Bath & Beyond Posts First Sales Increase In Nearly Four Years
Bed Bath & Beyond achieved a 6% sales increase in Q2 2020, its first growth since Q4 2016,…
News October 1
Lowe’s To Deploy BOPIS Pickup Lockers Chainwide By Early 2021
Lowe’s will install pickup lockers at all its U.S. stores by the end of March 2021. The initiative…
News September 22
3 Omnichannel Keys For A Successful Holiday Season
The pandemic’s disruption of the retail industry has driven a lot of change over the past six months,…
Executive Viewpoints September 21
Further Evolutions In Retail: All In For Experiential Retail
It is hard to imagine a worse time for brick-and-mortar retail. Already challenged with diversifying against an e-Commerce…
Executive Viewpoints September 9
Bed Bath & Beyond Hires Ascena Veteran To Head Omnichannel Initiatives
Bed Bath & Beyond has appointed Wade E. Haddad as SVP of Real Estate and Construction, to spearhead…
News September 3
Why Streamlined Omnichannel Shopping Is The New ‘Table Stakes’ In Retail
The convergence of a pandemic, economic turmoil and a heated presidential election can make it difficult to look…
Features August 28
Forrester: Digital Growth, Consumer Convenience Will Drive The ‘Next Normal’
Over the past four months, retailers have been scrambling to adapt and respond to customer behaviors that have…
Features June 11Top Stories
Latest Podcasts
Latest Resources
