Latest In: loyalty

big box retail customer service daily news education Empathica engagement Kmart location loyalty price product selection relevant research store associate Target trust Walmart

New Research Spotlights Opportunities For Big Box Retailers

Big box retailers such as Kmart, Target and Walmart strive to provide a “one-stop shop” for today’s time-starved…

News July 18
Customer loyalty Joy Liuzzo local loyalty Loyalty 360 mobile RSR social SoLoMo SoMoLo wave collapse

SoLoMo And The New Frontier Of Customer Loyalty

Following is Part 1 of Retail TouchPoints’ two-part Customer Loyalty Report feature. This report will spotlight the rise…

News July 17
Cabela's COLLOQUY credit cards express innovation loyalty loyalty programs LoyaltyOne mobile partnerships smartphones Subway

Cabela’s, Express And SUBWAY Receive Nominations For COLLOQUY Loyalty Awards

Best-in-class retailers are revamping their loyalty programs to better integrate with emerging technologies and channels, such as smartphones…

Features July 9
apple comparison shopping customer engagement display e-commerce email FedEx loyalty m-commerce mobile monetization Orbitz PayPal personalization sem SEO social media StubHub targeting Ticketmaster Wize Commerce

Wize Commerce Offers Campaign Management And Monetization Tools To Drive Shopper Engagement

The capabilities of social networking sites and mobile tools and technologies have increased expectations for today’s consumers. To…

News July 4
customer service engagement enterprise mobility Future of Retail Home Depot loyalty mobile point of sale motorola mPOS payment satisfaction

Home Depot Creates Better Store Experiences With Mobile Technology, In-Store WiFi

Delivering an engaging in-store experience relies on a retailer’s ability to leverage the technology that empowers associates and…

Features June 27
branding communication engagement IBM loyalty RSR Research SCOPIX shoppers Storytelling Tommy Bahama

Tommy Bahama: Storyteller

Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on…

News June 22
chain customer experience customer satisfaction Empathica fast food feedback franchise loyalty mobile online satisfaction Smashburger survey

Smashburger Optimizes The Customer Experience Across Locations

A top challenge for large retail chains and restaurant franchises is ensuring a consistent, enjoyable experience across all…

News June 4
coupon customer engagement data engagement FIT in-store technology loyalty Mandee mobile Mobile Marketing QR code quick response

Mandee Generates $400,000 in 3 Days With QR Code Campaign

As shoppers continue to consult smartphones while in store for price and product comparison, Quick Response (QR) codes…

News June 1
acquisition analysis crm cross-channel engagement customer information data inventory loyalty marketing merchandising retention

Threadless Gains 360-Degree View Of Shoppers With Data Collection And Analysis

The ubiquitous and always-on nature of the Internet, social media and mobile tools has made it easier for…

News May 31
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank