8 Tips To Find And Retain Customers In The Age Of ADD
The average American’s attention span has plummeted over the past decade from 12 minutes to a shockingly brief…
Executive Viewpoints June 30
Latest In: loyalty
iBeacon And The Emergence Of The Smart Store: 5 Approaches To Customer Loyalty
By John Bee, White Space Retailers are going through one of the biggest shifts in consumer behavior. E-Commerce…
Executive Viewpoints June 6
Tommy Bahama Launches New Online Outlet Experience
In the midst of a five-year plan for omnichannel growth, Tommy Bahama has made a series of investments…
Features June 4MasterCard Acquires Pinpoint
MasterCard is set to acquire Pinpoint Pty. Ltd. (“Pinpoint”), a provider of loyalty and rewards services to financial institutions and merchants…
News April 21Court The Customer As Your Valentine
By Chip Bell, Author and Service Consultant Long before the cupids, hearts and flowers associated today with Valentine’s…
Executive Viewpoints February 13
Consistency, Personalization Valued Most Among Consumers
Whether consumers plan to purchase items online or in a physical store, they value consistency across all…
Features February 10Mobile & Loyalty: The Ultimate Power Couple?
This holiday season, consumers were using their mobile phones more to complete transactions. Although report totals and results…
Executive Viewpoints January 12The New Loyalty Program: Turning Customers Into Fans
Successful retailers build one-to-one relationships with customers by knowing who they are, what they want, and where they…
Executive Viewpoints January 6Bringing Big-Box Technology To SMBs
By Greg Cohen, CRSO, Merchant Warehouse Big-box retailers have long relied on sophisticated, data-driven analysis to deliver…
Executive Viewpoints January 3Top Stories
