Showrooming 2.0: Turning Risk Into Reward
By Ryan Dee, Interactions “Will ‘showrooming’ kill businesses?” That was the headline five years ago as an increasing…
Executive Viewpoints February 23
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Analog Vs. Digital: Room For Both?
By Ryan James Dee, Interactions The world is flat…screened. According to the International Telecommunication Union, 81% of the…
Executive Viewpoints October 16Smile For The Camera: Use Selfies To Boost Customer Engagement
By Adam Blair, Executive Editor The new Broadway musical Amélie, based on the beloved 2001 movie starring Audrey…
Executive Viewpoints April 4
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Interactions Unveils Voice Biometrics Service
Interactions has released its Voice Biometrics service as an extension of the company’s Intelligent Virtual Assistant solution. Voice Biometrics is…
News February 7
86% Of Consumers Access 5+ Support Channels In Search Of Answers
Consumers are apparently not all that eager to talk with call center agents. Those with a question or…
News November 9
Does Gender Sway Shopping Behaviors And Preferences?
The saying goes: “Men are from Mars and women are from Venus.” But does gender influence shopping behaviors…
Features August 5Cleanliness Is Key For In-Store Shoppers
Sure, shopping online may have its perks, but sometimes there’s nothing like visiting a brick-and-mortar store. While in…
Executive Viewpoints September 16
45% Of Shoppers Don’t Trust Retailers To Keep Their Information Safe
Almost half (45%) of shoppers don’t trust retailers to keep their credit and debit card information safe from…
News August 25Webrooming: A Retail Challenge Or Opportunity?
New research released today from Interactions concludes that showrooming is so yesterday! Well, sort of… Nowadays, shoppers are webrooming,…
Executive Viewpoints May 13Top Stories
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