Survey: Associate Interactions Boost Transactions And Repeat Purchases
A common modern retail myth is that customers do not want sales associates to approach or interact with…
Features July 1
Latest In: interaction
Customer-Centricity And The Power Of Human
By Mike Mojica, Merkle Technology is the backbone of CRM platforms, the conduit to first-party data and the…
Executive Viewpoints April 20The New First Impression: How The “@” Symbol Can Make Or Break Consumer Loyalty
By Holly Pavlika, Collective Bias Data from Internet Retailer’s recent 2015 Social Media 500 shows online merchants are…
Executive Viewpoints April 6
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
40% Of Consumers Are Disappointed With Associate Knowledge, Expertise
Many shoppers still consider sales associates to be reliable sources throughout the browsing and purchase consideration process. But…
News November 26Serena & Lily Increases Average Order Value By 88% With Online Customization
Cutting-edge retailers are integrating new tools and features into their e-Commerce sites to make the online shopping experience…
News March 14Adidas, Best Buy and Kraft Foods Test Digital Concepts with Intel
The Intel booth was abuzz with activity during the recent National Retail Federation annual convention in New York.…
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