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La-Z-Boy Deploys Omnichannel ‘Listening’ Solution to Boost Understanding of Shopping Behaviors

Furniture brand La-Z-Boy has implemented a new omnichannel listening solution as part of its ongoing strategy to evolve the brand and grow…

#RSP22: Expert Advice on Achieving a Great Holiday Season With Agility, Personalization and Solid CX

Retailers are approaching an uncertain holiday season with any number of questions on their mind: Will pent-up demand beat out shoppers’ inflation-driven…

5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)

If we were to sum up what brands need to know about Gen Z customer experiences preferences (and employee experience preferences) in a…

How Brand Perception and Shared Values Fundamentally Impact Customer Experience

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that…

Connecting CX and Marketing: How to Create Customer-Centric Experiences That Deliver Business Results

In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However, the relationship between the…

Don’t Let Survey Fatigue Derail Your Customer Feedback Strategy

Feedback is fundamental for improving a brand’s customer experience (CX), and feedback from loyal customers is even more critical. As brands realize…

InMoment And MaritzCX Will Merge Into Single CX Company

Customer experience management vendors InMoment and MaritzCX have entered into a definitive merger agreement. The combined company will support more than 2,000…

5 CX Trends To Consider In 2019

Brands are being inundated with talk about consumers’ increasing expectations when it comes to customer experience (CX). And as businesses deliver more…

Cabela’s Seeks Video Feedback To Capture Range Of Customers’ Emotions

Cabela’s has partnered with shopper experience optimization solutions provider InMoment to transform the outdoor brand’s customer engagement strategy. By deploying the InMoment…

Navigating Omnichannel The Right Way

Retail IT spending is expected to surpass $190 billion in 2015, driven by trends such as omnichannel integration. In this era of…

Customers Are The Greatest Untapped Advocates

Today’s empowered consumers now wield greater power in determining a brand’s reputation than ever before. Successful brands must heed the increasingly strong voice…

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