Latest In: Holiday ThinkTank (2025)

Featured fraud prevention Geekplus happy returns Holiday ThinkTank (2025) Holiday ThinkTank: Customer Experience (2025) industrial automation PayPal Return Bar returns fraud returns processing robotics The UPS Store UPS
180 "Dancing Robots" work alongside humans at a Happy Returns' Hub to process millions of returns each month.

Returns and Fraud are on the Rise — Happy Returns Wants to Help

Inside a large warehouse in Pennsylvania, dozens of black robots dart and swirl across a polished concrete floor.…

Features January 23
Featured Holiday ThinkTank (2025) Holiday ThinkTank: In-Store Experience (2025) Starboard Group Starboard Resort Westgate Resorts

Exclusive Q&A: B2B Cruise Retail Player Comes Ashore to Support Resort-Based Luxury

Stacy Shaw wants to make it very clear that Starboard Group is specifically in the business of vacation…

Features January 17
best buy brand identity Consumer App Corie Barry customer journey Featured Holiday ThinkTank (2025) Holiday ThinkTank: Omnichannel & Fulfillment (2025) NRF Big Show rebrand retail media store experience third-party marketplace workforce culture
Best Buy has undergone a 5-year complete overhaul of its business.

Inside Best Buy’s 5-Year Effort to Evolve with Today’s Consumer

One of the core values of Dick Schulze, Founder of Best Buy, was “learning from challenge and change”…

Features January 14
activist investors bloomingdales bluemercury department stores dupe culture Featured Holiday ThinkTank (2025) Holiday ThinkTank: Business Agility & Innovation (2025) Macy's Macy's Inc NRF Big Show store closures transformation strategy
CEOs of Macy's Inc, Bloomingdale's and Bluemercury discuss their company's future at the NRF Big Show.

Macy’s Leaders Answer 6 Big Questions About the Company’s Future at NRF

The leaders of Macy’s Inc.’s three retail banners — Macy’s, Bloomingdale’s and Bluemercury — took the stage together…

Features January 13
ai artificial intelligence Featured gen AI Holiday ThinkTank (2025) Holiday ThinkTank: Omnichannel & Fulfillment (2025) L'Oreal Lowe's Meta NVIDIA Open AI Walmart

AI Successes from L’Oréal, Lowe’s and Walmart Bring Context to the AI Conversation

Artificial intelligence has, not unsurprisingly, been a headline topic at the NRF Big Show, and NVIDIA is undoubtedly…

Features January 13
Dick's Sporting Goods Featured Holiday ThinkTank (2025) Holiday ThinkTank: Digital Commerce (2025) House of Sport radar

How Dick’s Sporting Goods Fights Premium Sneaker Diversion with its Mobile App

The customer-facing mobile app for Dick’s Sporting Goods has come a long way since its debut in 2021.…

Features January 12
Amazon Amazon Retail Ad Service amazon web services aws digital advertising Holiday ThinkTank (2025) Holiday ThinkTank: Marketing & Advertising (2025) retail media retail media network
Amazon has launched a new ad service for retailers.

Amazon Launches Advertising Service for Retailer Apps, Websites

Amazon has unveiled a new offering — the Retail Ad Service — which will allow any retailer to…

News January 9
Circular commerce Featured Holiday ThinkTank (2025) Holiday ThinkTank: In-Store Experience (2025) Mood Media The North Face

The North Face Appeals to All 5 Senses to Bring the Outdoors into its London Flagship

Want to enjoy the outdoors without, you know, actually going outside? Then the recently opened London flagship of…

Features January 9
2025 trends aesthetic trends design:retail design:retail News digital goods Featured Holiday ThinkTank (2025) Holiday ThinkTank: Marketing & Advertising (2025) maximalism Pantone Color of the year Pinterest Predicts Stitch Fix Style Forecast
2025 colors of the year from Pinterest (Cherry Red), Pantone (Mocha Mousse) and Stitch Fix (Wisteria)

Setting the Tone for 2025: Moody Maximalism will Drive Style, Design Aesthetics

In 2024 everyone needed an Eras look (the more sparkles the better), Western styles spread well beyond the…

Features January 6
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