holiday returns

Solid Holiday Sales Point to Increasing Consumer Confidence

[Editor’s Note: This story was updated on Jan. 6, 2025 to include sales figures from Salesforce.] The presents are unwrapped, trees are…

How to Tailor Return Strategies to New Holiday Shopping Patterns

It might seem counterintuitive for retailers to focus on returns when they are so focused on trying to convince customers to buy…

NRF: For Every $1B in Sales, Retailers Incur $166M in Returns

Approximately 16.6% of all U.S. retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a…

4 Last-Minute Tips To Mitigate Holiday Returns Challenges

For retailers, the morning-after New Year’s hangover has nothing to do with alcohol and almost everything to do with returns. In fact,…

Amazon Expands Free Holiday Return Policy To ‘Millions’ Of Items

With shoppers expected to return $41.6 billion worth of merchandise bought online this November and December, according to a study by CBRE…

51% Of Shoppers Avoid Retailers With Strict Return Policies

As the holiday season concludes, retailers now must manage an influx of returns. This period is critical in setting the tone for…

E-Commerce Growth Spawns Unwanted Side Effect: More Holiday Returns

As the 2015 holidays come to a close, retailers are tasked with handle their annual flow of product returns. The pickiness of…

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