How Home Depot, Macy’s and Ulta Beauty are Leveraging AI for Customer-Facing Convenience
Retailers are reshaping the shopper journey with AI-powered tools, and like everything else about this technology, it’s happening…
Features April 22
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From Checkout to Trust Layer: How Merchants Can Prepare for Agentic Commerce
For more than two decades, online checkout, from the “buy now” button to the credit card prompt to…
Executive Viewpoints April 22
Puma to Debut AI-Powered Interactive In-Store Concierge
This spring at its flagship store in Las Vegas, Puma will introduce AI Store Concierge, a multilingual AI-powered…
News March 23
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The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
Topshop Hosts AI-Driven Shoppable Runway Show with Help from PayPal, Google Cloud
Last week, Topshop and partners PayPal, Google Cloud and THG Studios set a new world record for hosting the…
News March 2
Why Shopping has Become the Biggest Battlefield in the War for AI Supremacy
When Google CEO Sundar Pichai took the stage at the NRF Big Show last month it was a…
Features February 3
Albertsons Introduces Agentic AI Shopping Assistant
Albertsons has launched its AI shopping assistant, designed to execute complex tasks such as providing “fridge cleaner” recipes…
News December 3
Albertsons Adds Travel Booking to Loyalty Program Perks
Albertsons has added For U Travel, a booking service for both air and non-air travel, into its For…
News September 23
Albertsons Debuts Google Cloud’s AI-Powered Conversational Commerce Agent
Albertsons will be the first retailer to bring the new Google Cloud Conversational Commerce agent to market via…
News September 10
Closing the Checkout Gap: Boosting Revenue and Customer Loyalty
In the past few years, retailers have made steady progress across the customer journey. As lines between channels…
Executive Viewpoints July 4Top Stories
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