Exclusive: Automated Voice Agents are Hurting Customer Retention
Everyone’s been there — you try your mightiest to get the machine on the other end of the…
News July 25
Latest In: generative AI
Top 2024 Trends & Predictions Check-In
In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report, a multi-media experience featuring insights…
Features July 23
Resale Marketplace GoodBuy Gear’s Secret Weapon to Earn Parents’ Trust — AI
Resale may be a hot sector at the moment, but that doesn’t mean it’s an easy business to…
Features July 19
Five Key Challenges for Food Retailers
The last few years have included incredible highs and the deepest of lows for food retailers, from finding…
Executive Viewpoints July 17
Modernizing the Grocery Store: How AI is Helping Shoppers and Grocery Brands Get in Sync
The grocery sector is primed to benefit significantly from the opportunity that AI presents, both for retailers and…
Executive Viewpoints July 16
Amazon Makes AI Shopping Assistant Rufus Available to All U.S. Shoppers as Prime Day Kicks Off
Amazon has made its generative AI-powered conversational shopping assistant Rufus available to all U.S. customers the day before…
News July 15
Why Adtech Embracing AI and Automation is a Risky Long-Term Play
Adtech has been in the AI and automation business for far longer than the current AI revolution. The…
Executive Viewpoints July 11
As Gen AI Gains Traction, Potential Risks Become Impossible to Ignore
Businesses across industries have embraced generative AI across their organizations to power efficiency and performance. In fact, 79%…
Features July 8
Target Launches Gen-AI Chatbot for Store Associates Chainwide
Target plans to roll out a new gen AI-powered chatbot designed to aid store associates in nearly all…
News June 20Top Stories
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