AI and the Art of Non-Linear Customer Experience
In the not-so-distant past, customer experience (CX) was a straight line — a predictable journey from point A…
Executive Viewpoints April 22
Latest In: gen AI
Ebay Debuts AI-Powered Fashion Curation Tool
Ebay has launched Shop the Look, a new AI-powered curation tool for fashion shoppers. U.S. and UK shoppers…
News April 10
Best Buy Adds Generative AI to its Customer Service Toolkit
Best Buy is expanding its partnership with Google Cloud to leverage generative AI technology for new customer service…
News April 9
Execs from Macy’s, ThredUp, Google, DoorDash and More Cut Through the AI Hype
Amara’s Law posits that humans tend to overestimate the impact of new technologies in the short term but…
Features March 25
Six Principles for Redefining Retail with Responsible AI
Generative AI (Gen AI) has brought about a seismic shift that’s reshaping customer interactions and business operations. As…
Executive Viewpoints January 30
4 Ways AI Can Support Business Growth
Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need…
Features September 7Top Stories
