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What the 2025 Holiday Return Season Revealed about Retail’s Fraud Problem

The 2025 holiday season delivered the first trillion-dollar holiday in U.S. retail history, with online spending alone hitting $257.8 billion. But while…

FTC’s ‘Click-to-Cancel’ Proposal: A Step Forward for the Negative Option Model

So-called “negative option” services are a controversial yet time-tested method of doing business. Under this model, a customer signs up for a…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.

friendly fraud

What the 2025 Holiday Return Season Revealed about Retail’s Fraud Problem

FTC’s ‘Click-to-Cancel’ Proposal: A Step Forward for the Negative Option Model

State of the Store: Exclusive Insights into Retailers’ 2026 Brick-and-Mortar Plans

Ready Your Brand: Leveraging Composable Architecture and AI to Scale and Simplify Digital Content

The Next Era of AI: Combining Consumer, Associate and Workforce Management Tools for a Cohesive In-Store Experience

Accelerating Your Growth: Why Automating Tax andCompliance Solutions Are the “Hidden Heroes” of Expansion

Case Study: Sony BRAVIA Professional Displays Power Stella McCartney’s Global Store Digital Signage

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