Fully Committed: A One-Man Customer Service Nightmare
By Adam Blair, Executive Editor The hip-hop musical Hamilton, with its enormous and diverse cast, nabbed all the…
Executive Viewpoints June 14
Latest In: editor's perspective
Fully Committed: A One-Man Customer Service Nightmare
The hip-hop musical Hamilton, with its enormous and diverse cast, nabbed all the top prizes at the Tony Awards Sunday night.…
Editor's Perspective June 14Amazon Is Not A Threat If You Focus On Product Quality, Customer Relationships
By Debbie Hauss, Editor-in-Chief I’ve spent a lot of time talking with and listening to innovative retailers recently.…
Executive Viewpoints June 7
Attention C-Level Execs: Own The Customer Experience To Drive Digital Success
While every retailer desires a digital transformation that sets them apart from peers in today’s omnichannel environment, becoming…
Editor's Perspective May 31Attention C-Level Execs: Own The Customer Experience To Drive Digital Success
By Glenn Taylor, Associate Editor While every retailer desires a digital transformation that sets them apart from peers…
Executive Viewpoints May 31
Samsung: Experience You Can’t Buy
As part of the Retail 20 20 event I attended last week, our group took a store tour of Samsung…
Editor's Perspective May 24Samsung: Experience You Can’t Buy
By Adam Blair, Executive Editor As part of the Retail 20 20 event I attended last week, our…
Executive Viewpoints May 24Manhattan Momentum: Supply Chain Success Stories Defy Industry Challenges
By Glenn Taylor, Associate Editor In his keynote speech at the Manhattan Momentum client conference in Orlando, Fl.,…
Executive Viewpoints May 18How Many Stores Is Too Many?
By Adam Blair, Executive Editor Many explanations have been floated for the recent challenges faced by brick-and-mortar retailers,…
Executive Viewpoints May 3Top Stories
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