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Amazon Devices, Grocery Perks Drive Prime Day 2018 Customer Retention Strategy

As Prime Day concluded at 12 midnight PT on July 17, Amazon revealed that it generated more sign-ups for Prime on July…

Kohl’s To Open Amazon Smart Home Experience In 10 Stores

In an industry dominated by Amazon, many retailers are choosing to join the giant rather than compete with it. Companies such as…

Chatbot Acceptance Rises, But Human Backup Still Preferred

Shoppers are getting accustomed to the idea of using of chatbots as a customer service tool, and some even prefer it, according…

With Another Store On The Horizon, What Are Amazon’s Intentions?

While it appears Amazon isn’t taking as aggressive of an approach to brick-and-mortar expansion as first reported, the retailer has made a…

RFID Solution Tracks Merchandise In Real Time Without Handheld Devices

View Technologies is partnering with ThingWorx to enable real-time inventory tracking without the need for handheld scanners. Using Echo smart antennas,…

Amazon Focuses On Subscription Services To Generate Ongoing Sales, Loyalty

Subscription services such as Netflix and Spotify have significantly shifted the way people consume media. Charging a monthly fee, these subscription services…