customer intelligence

Carrefour Taps Customer Insights Platform to Improve Collaboration With Suppliers

Carrefour will harness a new customer insight program created by Majid al Futtaim, a shopping mall and retail operator in the Middle…

Episerver Leverages Omnichannel Abilities With Optivo Acquisition

Episerver, a provider of digital content, commerce and marketing management platforms, has acquired omnichannel campaign management and customer intelligence solutions provider Optivo….

Rock/Creek Unites Digital And Store-Based Customer Tracking

Rock/Creek has a lot to gain from learning about its customers — particularly their plans for outdoor adventures. The retailer’s most valuable…

Smarter Remarketer Taps Michael Osborne As New President

Smarter Remarketer, a provider of customer intelligence for multi-channel retailers, named Michael Osborne as its new President. Prior to joining Smarter Remarketer,…

Big Data’s Role In The Loyalty Equation

This is Part 3 of Retail TouchPoints’ three-part Customer Loyalty Report. This feature spotlights the rise of the SoLoMo shopper and how…

Retailers, Analysts And Solution Providers Share Social Media Analytics Best Practices

This is Part V and the final installment of Retail TouchPoints’ multi-part feature exploring trends and developments in social media analytics, the…

In-Store Insights Help Turn Browsers Into Buyers

There’s a lot of chatter in the retail space about the threat of online sales to traditional brick-and-mortar stores. Perhaps that talk…

SAS Strengthens Grocery Biz With Winn-Dixie Win

With the announcement that the Winn-Dixie supermarket chain has selected SAS Merchandise Intelligence and Customer Intelligence, SAS is on its way to…