contact center as a service

Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings

Zoom Video Communications has agreed to acquire Five9, a provider of cloud-based contact center solutions, in an all-stock transaction valued at approximately…

Zoom Acquires Five9 for $14.7B to Bolster Customer Service Offerings

Hit List: Which Grocery and Convenience Retailers are Cashing in on Digital Behaviors?

Woof! 94% of Consumers Shop for Pet Gifts During the Holidays

Clienteling Grows Up: How Retailers of All Kinds are Leveraging Tech to Deliver One-to-One Personalization

Leveling Up the Last Mile: How Flexible APIs and Improved Forecasting are Enabling the Future of Delivery

89% of Shoppers Will Pay for Home Delivery

Death to RoAS: The Brave New World of Measurement & Attribution

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