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Adopting a Holistic Security Mindset for Ecommerce

Ecommerce cybersecurity and fraud prevention are almost always handled by different teams, but that doesn’t mean they’re completely independent activities. When customer…

Does Your Retail Fraud Problem Start with Account Creation?

New account fraud is surging, and despite conventional wisdom that this type of fraud is mostly a problem for banks, retailers are…

Does Personalization Always Improve CX? It Depends on Your Customers

Personalized experiences are one of the foundation stones of great customer experience, according to conventional wisdom. But is that true across the…

For Better Customer Experience, Make Your Website Easier to Search

Customer experience (CX) optimization is a necessity for ecommerce retailers and other online businesses that want to convert visitors, drive sales and…

Customers Care About Sustainability, so Show them how Ecommerce Delivers

Customer experience (CX) strategies often focus on using technology to improve steps in the customer journey, but CX can also be about…

How Ecommerce Retailers Can Prepare Now for Back-to-School 2022

The 2022 back-to-school (BTS) season could be the most “normal” since the start of the pandemic, with even more demand than the…

Flash Sales May be Exciting, but They’re Also Risky. Here’s How to do one Safely.

Flash sales can help retailers boost revenue, attract new customers and enhance loyalty with existing customers. Consider that in the U.S., ecommerce…

Does Customer Age Matter for Fraud Prevention?

In 2020, consumers spent approximately $630 billion on online shopping, and merchants lost $12 billion to fraud. Federal data indicates that impostor scams and ecommerce …

If Your Store Had no Ecommerce Fraud This Holiday Season, You May Have a Larger Problem

Fraud is a costly problem for merchants, and it’s growing. The cost of fraud to retailers is up 6.6% this year over…

As Contactless Payment Use Grows, Here’s What Consumers Need To Know About Fraud Prevention

Touch-free “contactless” payments in stores and at vending machines are gaining popularity with U.S. shoppers and retailers during the pandemic, because the…

As Data Breaches Continue, Merchants Face More Account Takeover Fraud

The year 2019 may go down as one of the worst for data breaches and account takeover fraud (ATO). These two types…

Three E-Commerce Fraud Challenges To Beat In 2018

What will e-Commerce fraud prevention look like in 2018? Because the fraud landscape is evolving so quickly, the one sure prediction is…

Get ready for the holidays with the Holiday ThinkTank! Find must-read articles, webinars, videos, and expert tips on everything from trends to marketing, in-store ideas, ecomm, fulfillment, and customer service. It’s all free and available anytime—so you can plan, prep, and win the season your way.