How (and Why) Amazon is Sharing its Tech with Retailers Around the World
Amazon is well known for being one of the largest retailers in the world. What’s less well-known is…
Features April 27
Latest In: call centers
CallMiner Updates Speech Analytics Platform For Call Centers
CallMiner has upgraded its real-time speech analytics module, Eureka Alert. It is now designed to support 10X the…
News December 20The Hybrid Solution To The Customer Service Dilemma
By James Ramey, DeviceBits Assisting customers on a brand’s products and services has provided countless solutions to the…
Executive Viewpoints June 30
Sponsored
The Store Manager Bottleneck: Why Execution Is Retail’s Hidden Margin Killer
In today’s retail environment, store managers are no longer “just” operators. They are culture carriers, translators of strategy, problem solvers, and the primary architects of the customer experience. Every corporate…
June 1
IKEA, Best Buy And Amazon Make ’25 Worst Companies To Call’ List
Being stuck on hold is a drag at any time of the year, but it’s particularly irksome during…
News December 6
86% Of Consumers Access 5+ Support Channels In Search Of Answers
Consumers are apparently not all that eager to talk with call center agents. Those with a question or…
News November 9Top Stories
Latest Podcasts
Latest Resources
