Speech Recognition Security Tool Redacts Payment Card Numbers In Real Time
When we think about data breaches, the mental image is of a literally silent crime: hackers surreptitiously extracting…
Features December 28
Latest In: call center
Retailers Still Lag In Social Media Customer Service
Although billions of consumers worldwide use social media, retailers still lag in their social customer service initiatives, according…
Features July 20
National Builder Supply Slashes PPC Spending By 60% With CallRail
While a necessity for most retail businesses, advertising can be expensive and sometimes complicated to manage. To ensure…
Features May 28Gamification: A Cure For The Call Center Blues
By Aleksandr Peterson, TechnologyAdvice  Working at a call center is probably one of the least coveted, least…
Executive Viewpoints November 10Increasing Conversion Rates With Personalization Across All Retail Channels
By Chad Goldsmith, NetSuite If you shop online, chances are you’ve had this experience: You are about to…
Executive Viewpoints April 7Black Friday & Cyber Monday: Shoppers are Ready. Are Your Communications Systems?
By Adam Simpson, CEO, Easy Office Phone As two of the year’s biggest sales days approach, representing billions in…
Executive Viewpoints November 18Health Products Retailer Invests In Omnichannel Customer Service
More than half (52%) of consumers engage with customer care representatives through three or four different communication channels,…
News August 16Positec Improves Call Center Productivity With Five9 Cloud Solution
Organizations selling to end users as well as retail partners are tasked to manage and respond to a…
News June 13ModCloth Speeds Service Response Times With Zendesk
Overall, consumers rely heavily on call centers to interact with customer service agents, with 60% of shoppers preferring…
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