Does Facebook Messenger Signal More Automated Customer Service Ahead?
While social media has become an important retail vehicle for marketing and consumer engagement, Facebook’s new API for…
News April 18
Latest In: automation
Automation: Simplifying The Complexity Of Omnichannel Fulfillment
By Ken Fleming, Eyefreight In an era where Amazon’s two-day shipping reigns, customer demand has skyrocketed, and expectations…
Executive Viewpoints April 11
Retailers Fail To Deliver On Consumer Shipping Preferences
While retailers continually strive to deliver convenient shipping and fulfilment options to consumers, research indicates that there is…
News February 2
Keeping Lean At Touch of Modern By Automating Accounts Payable
While retailers often spread themselves too thin while in a growth mode, Touch of Modern has managed to…
Features January 29Mobile-Enabled Task Management Gives Retailers A Customer Service Bonus
By Vladik Rikhter, Zenput Retail stores can stock hundreds or even thousands of items in a single location.…
Executive Viewpoints December 294 Ways Your Emails Can Win The Inbox Battle This Holiday Season
By Cynthia Price, Director of Marketing, Emma If your inbox is anything like mine this time of year,…
Executive Viewpoints December 22
68% of Retailers Not Well Prepared To Provide Multiple Holiday Shipping Options
As many as 68% of retailers say they are not well prepared to provide multiple shipping options that…
News November 17
ACK Boosts Revenue 25% By Automating Product Listing Ads
For retailers, getting found online is half the battle for boosting e-Commerce traffic and sales. ACK, a specialty…
Features April 6
Retailers Renew Focus On The Supply Chain
A recent survey conducted by KPMG International and the Consumer Goods Forum shows that the supply chain is…
Executive Viewpoints January 26Top Stories
