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With Travel Still Restricted, Simon is Bringing its Outlets to China via Livestreaming

Apple, Macy’s and IKEA Rank High in Innovation but Social Impact Scores are Mixed

The Holidays are Big for Cannabis — How Retailers can Succeed in ‘The Season of Green’

The Counterintuitive Marketing Magic Behind True Classic’s DTC Success

Babylist Holiday Survey: Shoppers Seeking Both Value and Values in the Gifts They Buy

From Israeli Kibbutz to SoHo: Naot Footwear’s New Flagship to Serve as Brand Showcase

agents handle chats

5 Fundamental Live Chat Mistakes

By Steve Castro-Miller, President and CEO, Bold Software In the past, many businesses thought of live chat technology as a one-dimensional tool…

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As World Cup Kicks Off, not all Americans are Rooting for Team USA

Hit List: Which Grocery and Convenience Retailers are Cashing in on Digital Behaviors?

Woof! 94% of Consumers Shop for Pet Gifts During the Holidays

Clienteling Grows Up: How Retailers of All Kinds are Leveraging Tech to Deliver One-to-One Personalization

Leveling Up the Last Mile: How Flexible APIs and Improved Forecasting are Enabling the Future of Delivery

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Death to RoAS: The Brave New World of Measurement & Attribution

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