Latest In: Amazon

Amazon Customer loyalty customer service e-commerce ecommerce etailers m-commerce mCommerce mobile mobile technologies online retailers retail Retail TouchPoints smartphones social media social technologies Will Smith

Is Traditional Retail Dying?

As CEO of a company that is working to level the playing field between online and physical retailers,…

Executive Viewpoints May 28
Amazon hybris icongo multichannel retailing online shopping experience retail Retail TouchPoints smartphones Steven Kramer

Combat The Amazon Price Check App With Effective Multichannel Retailing

The Amazon Price Check app was an inevitability for the industry — smartphones eliminate information asymmetries on pricing…

Executive Viewpoints May 28
Ability Commerce Amazon retail Retail TouchPoints sportswear

Campus Colors Implements Managed Service Solution, Increases E-Commerce Sales

Campus Colors, a collegiate sportswear retailer, recently announced a collaboration with Ability Commerce, an e-Commerce developer, to implement…

News May 22
Amazon customer feedback e-commerce inventory online marketplace

Toynk Toys Boosts Online Sales By 359% With Marketplace Optimization

Multichannel retailers can reach more customers and drive more revenue by selling through online marketplaces such as Amazon.com,…

Features April 12
Amazon blockbuster Borders Gary Schwartz shopper engagement smartphone Target

Clienteling: The Fast Shopper In A Slow Store

Shoppers natively are impulse consumers. They buy in what retailers call, “5 by 5” (five seconds by five…

News February 21
Amazon content content marketing crm customer engagement e-commerce ecommerce Fatima D. Lora guitar center in-store experience localization Retail CRM Retail TouchPoints SEO SEO optimization store operations

Guitar Center Optimizes Customer Engagement By Localizing In-Store Shopping Experience

Retailers who personalize the shopping experience have a better chance of building a meaningful relationship with consumers. With…

News January 20
Alexander Rink Amazon price adjustment price comparison PriceIQ

Getting Ahead Of The Curve With Comprehensive Price Intelligence

Price matching and price adjustment policies are all over the news this holiday season.  In addition to the…

Executive Viewpoints December 21
Amazon Black Friday Cyber Monday e-commerce ecommerce Gary Schwartz holiday shopping m-commerce Matt Shay mCommerce mobile commerce National Retail Federation NRF online shoppers online shopping ShopSavvy Thanksgiving

A “Cyber Friday” Means A “Black Monday” For Malls

As I sat thoughtfully on a Sunday afternoon, wedged between Black Friday and Cyber Monday, I had a…

News December 1
Amazon commerce Epicor Gary Schwartz GlobalBay Google Google Wallet Kindle NFC Oracle paco underhill PayPal PlaySpan SAP shopping t-commerce Visa

Amazon T-Commerce: Cloud Meet Mall!

For all the science of shopping, even Paco Underhill, the retail guru, would tell you that designing an…

News October 18
Retail Trendcaster Webinar Series
Retail Strategy & Planning Series
Holiday ThinkTank