Winning The Last Mile: Controlling Costs While Satisfying Consumers
The “last mile” of retail — fulfillment, delivery, returns and post-purchase services — has become the latest competitive…
Features February 18
Latest In: Amazon
Chatbot Acceptance Rises, But Human Backup Still Preferred
Shoppers are getting accustomed to the idea of using of chatbots as a customer service tool, and some…
News February 10
The Car As Commerce Platform: Retail’s Captive Audience Opportunity
The automobile business, like the retail industry, is undergoing huge disruption. In addition to changes in the cars…
Features February 7Walmart Scraps ShippingPass, Lowers Free Shipping Threshold To $35
Walmart has cancelled its ShippingPass subscription delivery pilot only seven months after opening the platform to all shoppers,…
News February 3
Amazon Posts 55% Q4 Profit Rise Off Holiday 2016
Amazon had yet another lucrative holiday season, capping off 2016 with a 55% year-over year profit increase to…
News February 3Amazon Could Reach 200M PayPal Users With New Partnership
Once Amazon and PayPal were rivals, but very little remains static in the fast-moving payment industry. In a…
News February 1Will Auto Sales Become A Race Between Dealers And Retailers?
Car sales have traditionally been a closed retail business operated via authorized dealerships, with dealers typically fighting against…
Executive Viewpoints February 1Amazon Adds Virtual Dash Buttons
It is now even easier to shop with Amazon’s Dash Buttons. The retail titan has made its one-click…
News January 25NRF17 Sessions: The Challenge Of Customer Engagement
Attendees heard from top retailers and experts who shared the secrets of combining the uniqueness of a brand…
News January 24Top Stories
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