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Ulta Beauty CEO Kecia Steelman on the Target Exit and How AI-Powered Loyalty Data will Drive its Next Growth Chapter
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Rethinking Retail Customer Service for COVID-19 and its Aftermath
America’s retailers are racing to overhaul customer-service operations. And for good reason. Digital retail is seeing massive growth. In March 2020, retail transaction size was 74% higher than the prior…
Executive Viewpoints November 13
Backcountry Bolsters Digital CX to Manage Outdoor Recreation Shopping Surge
Fueled by consumers’ desire for safer, socially-distant-friendly entertainment during the pandemic, the increased interest in outdoor recreation has driven growth for outdoor gear and apparel retailer Backcountry.com. To support its…
Features November 13
Retail Ecommerce Ventures Seeks to Add Stein Mart to its Growing Portfolio
Retail Ecommerce Ventures placed a $4 million stalking horse bid for the intellectual property of Stein Mart through a majority-owned subsidiary called Stein Mart Online. The assets available for sale…
News November 12
What is the Sound of Your Brand In-Store? Tips for Striking the Right Tone This Holiday Season
Q4 2020 will be the most consequential retail quarter of the past 25 years. To make the most of this holiday shopping season, retailers must understand changes in consumer behavior…
Executive Viewpoints November 12
Rillavoice Uses Speech Analytics to Offer Retailers Insight into Conversations with Customers
Rillavoice speech analytics software is designed to enhance conversations between store associates and shoppers in physical retail settings. The tool seeks to help retailers capture much more customer data, and…
News November 12
Aetrex Worldwide Releases Voice-Enabled Foot Measuring Technology
Aetrex Worldwide has launched Albert 2, the next generation of the company’s 3D foot scanning technology. The omnichannel device is designed to be a fully integrated foot scanning system that…
News November 12
1-800-FLOWERS.COM Launches Multi-Brand Corporate Gifting Site
1-800-FLOWERS.COM has launched a site for corporate gifting that enables business customers to access offerings from across its brands, including Harry & David, Cheryl’s Cookies, The Popcorn Factory and Wolferman’s…
News November 11
Bluestar Alliance to Acquire Justice Brand for $90 Million
Bluestar Alliance has signed a definitive agreement to acquire tween fashion brand Justice. Bluestar’s winning bid was valued at approximately $90 million, and includes the intellectual property, certain related assets and…
News November 11
Walmart Adds 100% Renewable-Energy Electric Cars to its Growing Autonomous Delivery Lineup
Walmart is expanding both its delivery and sustainability footprints through the launch of an all-electric self-driving car pilot, in partnership with Cruise. The test will begin in Scottsdale, Ariz. in…
News November 11
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