Retail TouchPoints
Ulta Beauty CEO Kecia Steelman on the Target Exit and How AI-Powered Loyalty Data will Drive its Next Growth Chapter
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2020 has Seen an Irreversible Change in Consumer Behavior; Now is the Time to Adapt
2020 has been an exceptional year for the retail sector, with all businesses having to rapidly adapt in some way or another. Such a time of upheaval has led to…
Executive Viewpoints December 31
Tips on How to Master Real-Time Customer Engagement
There are moments when you glance up and notice a red-faced customer marching towards you with a look in their eye and know that everything in the moment in which…
Executive Viewpoints December 30
The Future is Now: Why Retailers Should Let Robots Clean Their Floors
While foot traffic in many stores has slowed down due to the COVID-19 pandemic, things will be picking up. This is good news for retailers — but it may not…
Executive Viewpoints December 29
Onshoring Can Overcome Supply Challenges and Hasten Product Delivery When It’s Needed Most
The corporate world has been forever changed by the coronavirus pandemic, leaving many to wonder what comes next. Retailers were physically shuttered during the stay-at-home period, but restrictions and requirements…
Executive Viewpoints December 28
Reaching Homebound Shoppers: Is Your Retail Organization Overlooking the Competitive Value of Address Data?
Everything is different today, thanks to COVID and its profound role in changing how we think, act, dine, connect, and of course shop. Retailers — and shoppers — should anticipate…
Executive Viewpoints December 28
3 Overlooked Reasons Your Labor Costs Keep Increasing
In a time when industry standards and strategies are changing almost weekly, labor costs continue to rise, bringing headaches to the minds of grocery industry leaders and management teams alike.…
Executive Viewpoints December 25
3 Steps to Retail Efficiency: Evaluate Your Waste Vendors
Even before the COVID-19 pandemic, retailers were feeling the pressure of shifts in consumer purchasing trends. Online shopping was already eating up a healthy portion of the market share, and…
Executive Viewpoints December 25
How to Put an End to Data Breaches Involving Sensitive Customer Data
Data breaches pose a significant risk to digital retailers, leading to lost customer trust and potentially far worse. Whether it’s malicious code placed on a checkout page or a clever…
Executive Viewpoints December 24
Long-Time Sephora Exec Will Succeed Reiff as Container Store CEO
Satish Malhotra, Chief Retail and Operating Officer at Sephora, will take the reins as CEO and President of The Container Store on Feb. 1, 2021. Malhotra will replace retiring CEO…
News December 23
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