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JD.com Founder Steps Down from Day-to-Day Operations, Appoints Retail Chief as President
Richard Liu, founder, Chairman and CEO of Chinese ecommerce giant JD.com, is stepping down as President of the company to focus on long-term strategies and rural development. Lei Xu, previously CEO of JD Retail, will take over as President of…
News September 7
Make Sure You’re Tapping Minority-Owned Brands’ Best Marketing Experts — Their Creators
Retailers increasingly recognize the importance of sourcing products from diverse business owners — that’s the good news. The not-so-good news is that decisions retailers make about merchandising, particularly which section…
Features September 7
Your Grocery Store is Going Robotic, but Not Where You Think
In previous years, much of the activity around grocery stores and robotics involved front-of-store processes, where autonomous mobile robots (AMRs) moved up and down aisles to scan inventory levels, clean…
Executive Viewpoints September 7
How Hiring Gig Workers Improves Employee and Customer Experience
Although much of the normal face-to-face interaction in retail locations was on a hiatus this past year, Americans are coming back to brick-and-mortar stores in droves, and they expect what…
Executive Viewpoints September 6
A Post-Pandemic World Requires Digital Innovation
While technology’s role in retail has been apparent for some time, the current post-pandemic ecommerce environment demands that retail incorporates innovative solutions for both owner and customer. This innovation imperative,…
Executive Viewpoints September 6
Reports: Walmart Raises Minimum Wage to $12, Taps Instacart for NYC Delivery
In the midst of a tight retail labor market, Walmart is increasing its minimum wage $1 to $12 an hour, and will give raises to more than 565,000 of its 1.6 million workers in the U.S., multiple sources report. Additionally, the grocery behemoth is taking another stab…
News September 3
How GlassesUSA.com Uses AR, Computer Vision and Dynamic Recommendations to Enhance Online Eyewear Shopping
Many retailers are now looking for ways to offer customized products, but in the world of prescription eyewear customization has always been the name of the game. That’s a key reason…
Features September 3
Connecting CX and Marketing: How to Create Customer-Centric Experiences That Deliver Business Results
In every organization, marketing plays an important role in defining, socializing and managing the customer experience (CX). However, the relationship between the customer experience and the marketing teams is often…
Executive Viewpoints September 3
The Future of Stores through Cloud-Native Solutions
Retailers are fiercely fighting a new battle: the demand for the digital-first brick-and-mortar store. Faced with the growing reality that stores are required to deliver in-store, interactive and virtual shopping…
Executive Viewpoints September 3
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