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Exclusive Q&A: Why ‘Search is the New Front Door to Our Stores’ at The Home Depot
As the starting point for so many shopper journeys, the search bar also represents the first potential fork in the road. Customers’ search experience can swiftly move them along the…
Features January 31How AIOps Can Help Retailers Improve the Digital Experience
More than 2.14 billion global consumers are expected to buy goods and services online in 2021, according to Statista. That is up 29% from 1.66 billion digital customers just six…
Executive Viewpoints January 31How Retailers Can Establish an IoT-Based Smart Building Strategy
The increasing dominance of ecommerce and the growing prevalence of disruptive technologies have sped up the digital transformation of brick-and-mortar retail. As the retail industry shifts, so do customer expectations.…
Executive Viewpoints January 31Taking Try-On Experiences Beyond the Fitting Room
Featuring: Ronen Luzon, MySize The surge in ecommerce sales may look good for retailers. But below the surface, brands now have to grapple with rising return rates that lead to…
Podcasts January 31NRF: For Every $1B in Sales, Retailers Incur $166M in Returns
Approximately 16.6% of all U.S. retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss…
News January 28Sam’s Club Adds Inventory Management Functions to In-Store Cleaning Robots
Sam’s Club will add Inventory Scan capabilities to its existing fleet of nearly 600 robotic scrubbers chainwide, in partnership with Brain Corp and Tennant Company. The robots will be able…
News January 28Farfetch to Acquire Luxury Beauty Retailer Violet Grey
Seeking to build up its industry expertise and product assortment ahead of a category expansion into beauty slated for later this year, Farfetch will buy luxury beauty retailer Violet Grey…
News January 28Home Depot Appoints Company Veteran as CEO
The Home Depot has named 22-year company veteran Edward “Ted” Decker as CEO and President, effective March 1, 2022. Decker also has been elected to the company’s board of directors.…
News January 28Finish Line Invests in Improved Omnichannel Merchandising
Athleticwear retailer Finish Line is working to optimize its merchandising strategies across its operations with the help of Aptos. The new technology investment will allow Finish Line to manage inventory…
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