Retail TouchPoints
Store Openings and Closures Slow in 2026 as Retailers Take Stock
Top Stories
Latest Posts
Virtual Showrooms, the Metaverse and New Shopper Communities
Featuring: Neha Singh, Obsess Companies like Obsess are revolutionizing the ecommerce experience. Brands and retailers that partner with the company have the power to throw away the traditional site “template”…
Podcasts February 7
Kohl’s Rejects Acquisition Offers, Creates Plan to Protect Against Hostile Takeovers
Kohl’s Board of Directors has rejected the acquisition offers from Sycamore Partners and Acacia Research, stating that “the valuations indicated in the current expressions of interest which it has received…
News February 4
As Meta Flounders, Amazon and Google Prove it’s All About the Advertising
Amazon shares were up approximately 14% in after-hours trading on Thursday, Feb. 3 after the company reported some truly impressive Q4 earnings. For the first time the tech giant broke…
News February 4
Why Retail Needs More Empathetic Leaders
Empathy is in short supply these days, as more meetings and relationships take place online rather than in person. I think this is a problem and we really need more empathy from…
Executive Viewpoints February 4
Why Retail Marketers Should Think of AI as a ‘Team Member Who Has Superpowers’
Today’s consumer exhibits little patience with retailers that don’t understand them on a deep, personal level. Data-driven AI is part of the remedy for this challenge, but even the best…
Features February 4
How Omnichannel Selling Can Directly Build Customer Loyalty
Improving customer experience and increasing customer engagement is the key to a sustainable and profitable retail enterprise. The introduction of buy online pick up in-store (BOPIS) and buy online, return…
Executive Viewpoints February 4
Nordstrom Launches Branded Podcast Hosted by Retailer’s President
Nordstrom is jumping into the world of audio content with the launch of a new branded podcast, The Nordy Pod, hosted by the company’s President and Chief Brand Officer Pete…
News February 3
Enter Chat Commerce: Tips for Implementing the Newest Form of Consumer Engagement
We know one of the most critical ways brands connect with consumers is via social media. In fact, there are now roughly 3.78 billion global social media users — a…
Executive Viewpoints February 3
Netomi Helps Retailers Automate Customer Service Inquiries with AI
AI-based customer service platform Netomi aims to help retailers deliver high quality experiences for shoppers while reducing costs. The solution is designed to resolve consumer questions without human intervention across…
News February 3
Latest Podcasts
Latest Resources
