Retail TouchPoints
As Retailers Pile On Sales Events, Shoppers Report Discount Fatigue
Top Stories
Latest Posts
Foot Locker Plans to ‘Simplify the Business’ and Grow its Omnichannel Opportunities
Foot Locker President and CEO Mary Dillon is “looking for ways to simplify the business to make sure we’re focused on the areas that hold the most strategic value and…
News November 21
TechCrunch: Gopuff Adds New Services Including Gifting and In-store Pickup
Delivery startup Gopuff has updated its services to make ordering easier with a new version of its app that was introduced Nov. 19. Ahead of the Thanksgiving holiday, the company…
News November 21
Bloomingdale’s Features Chanel, Ralph Lauren in Multi-Brand Virtual Holiday Store
Bloomingdale’s has launched a multi-brand virtual shopping experience for the holidays with dedicated spaces featuring Chanel, Ralph Lauren and Nespresso. Developed by Emperia, the virtual store is available via the…
News November 21
The Counterintuitive Marketing Magic Behind True Classic’s DTC Success
Being a DTC brand is a bit of a slog lately — just ask Peloton, Wayfair or Allbirds. But as these brands and many others look to new channels, such…
Features November 21
Business Success Begins with Employee Training and Empowerment
Customer experience in retail is more important than ever before, but businesses are struggling to meet the expectations of the modern consumer. Numerous socioeconomic and macroeconomic factors have created a…
Executive Viewpoints November 21
What Does CX Automation ‘Done Right’ Look Like?
As more omnichannel retailers look to adopt CX automation to better serve customers through the full order lifecycle, and more vendors promising turnkey solutions enter the market, it pays to…
Executive Viewpoints November 21
Social Impact Lessons from TOMS
Featuring: Amy Smith, Chief Strategy & Impact Officer, TOMS TOMS was an early pioneer of the purpose-driven retail model. Although many know the brand for its one-for-one approach to charitable…
Podcasts November 21
Rite Aid in Delivery Deal with Grubhub; Uber Partnership Supports Delivery from 17,000 Neighborhood Stores
Deliveries from more than 2,000 Rite Aid stores in 16 states will be powered by the Grubhub Marketplace, making thousands of the retailer’s OTC, wellness products and snacks more accessible…
News November 18
High-End Outerwear Brand Nobis Launches Resale Program
Canadian premium outerwear brand Nobis has launched a new peer-to-peer resale program, NEXT by Nobis, in partnership with Recurate. “Nobis has long been committed to creating durable, high-quality performance outerwear…
News November 18
