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Live from Shoptalk: Boot Retailer Tecovas Kicks Revenues Higher with AI-Powered Store Operations
Western lifestyle and apparel brand Tecovas aims for a relaxed, friendly customer experience in its 60 stores — many of which offer open bars serving alcoholic drinks, and all of…
News March 26Ebay Hosts ‘Community Resale’ Events: 48-Hour Livestream Bonanza & Fashion Edit Curated by NYC Tastemakers
After more than three decades of marketplace dominance, Ebay finds itself at the center of a growing enthusiasm for resale, and it’s not letting the moment pass it by. For…
News March 26As Theft and Customer Incivility Rise, Bodycam Adoption in Retail will Climb this Year
A YouGov poll of American adults from mid-2025 revealed a notable shift in sentiment around body-worn cameras. Once considered the domain of law enforcement, bodycams are now increasingly visible across…
Executive Viewpoints March 26FedEx to Begin Accepting Amazon Returns, Launches Same-Day Delivery Service
All’s fair in love, war and last-mile logistics. FedEx has launched SameDay Local in collaboration with last-mile orchestration platform OneRail to offer two-hour and end-of-day delivery services. The move can…
News March 25Express, Bebe Team up to Capture Enthusiasm for Y2K Culture
Y2K icons Express and Bebe have launched a capsule collection that reimagines signature 2000s silhouettes just in time for spring party season. The collaboration came about through Express CEO Greg Scott,…
News March 25Live from Shoptalk: How Hot Topic and Camp Turn Nostalgia into Current-Day Growth
There’s often a temptation to minimize nostalgia as an easy-to-manufacture emotion of simply pining for the “good old days.” But for retailers and brands, nostalgia-themed campaigns and products — when…
Features March 25Retention is About Pathways, Not Perks
I want the executives and managers around me to think for themselves. Without deliberate leadership development and fresh thinking from leaders at every level, we fall back on yesterday’s solutions.…
Executive Viewpoints March 25AI Shopping Update: OpenAI Focuses on Discovery, Meta Launches Checkout & Shopify Offers Catalog Integration for Any Brand
The AI Shopping wars continue to advance at lightning speed with OpenAI, Shopify and Meta announcing new capabilities this week, following fast on the heels of similar updates from Google…
News March 24Uniqlo Brings Back ‘UNtrash It’ Apparel Recycling Program for Earth Month
This Earth Month, Uniqlo is bringing back its “UNtrash It” initiative to keep unwanted clothing out of landfills. Last year’s UNtrash It program, which only covered the NYC area, collected…
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