Retail TouchPoints

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Madewell Brings New Denim Atelier Concept to Updated NYC Flagship

Madewell has officially opened the doors to its redesigned flagship on 5th Avenue in New York City. The store is the denim brand’s largest in the city, measuring in at…

News August 31
Shopify and Amazon have announced the launch of a new app integration that will allow merchants to easily add Buy with Prime to their ecommerce sites.

Amazon and Shopify Bring ‘Buy with Prime’ to Merchants with New App

Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration. Buy with Prime was designed to give Prime members fast, free delivery and easy returns…

News August 31
REI is making it easier for online shoppers to browse and buy from Climate Neutral certified brands, including Cotopaxi and Allbirds.

REI Spotlights Climate Neutral Certified Products Online

Customers can now easily sort and shop by Climate Neutral certified products thanks to a new feature on REI.com. To be considered Climate Neutral Certified, brands have measured, reduced and compensated for…

News August 31
Screenshot from Prada's Discord.

How Prada, Starbucks and Porsche are Using Discord to Up Their Customer Engagement Game

For many people Discord remains an anomaly — something they may have heard of during the pandemic but found too technically intimidating or aesthetically unappealing to bother with. In fact,…

Features August 31

Arity PMP Helps Customize Ads Based on Consumer Driving Behaviors

As privacy regulations ramp up, brands and retailers are looking for ways to personalize marketing efforts without relying on cookies — and brick-and-mortar retailers are always looking for effective ways…

News August 31

How AI Can Help You Create Human-Centric Retail Experiences

Generative AI may be generating buzz, but for tech-savvy retailers, AI is not a new technology. Conversational AI has been foundational to many customer experience technologies we now take for…

Executive Viewpoints August 31

Macy’s to Sell Gap Sleepwear and Intimates; Academy Adds L.L.Bean Merchandise

In a first-ever partnership between two retail icons, Macy’s will carry an exclusive collection of sleepwear, underwear and intimates for men and women from Gap. The assortment, which will feature…

News August 30

Ace Hardware on Track to Open 170 New Stores in 2023

Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. This rapid expansion pace…

News August 30
Customer loyalty research from Retail TouchPoints reveals that brands are diversifying their toolkits to better resonate online.

How Are Retailers Driving Shopper Retention and Loyalty?

Nearly two-thirds of consumers (65%) say they “love” fewer than three brands, according to a U.S.-based survey conducted by Dynata. Moreover, nine in 10 proclaim they do not love nor…

Features August 30
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