Retail TouchPoints

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Merchandising a Marketplace: The Magician Behind Etsy’s Curatorial Magic

Featuring: Mary Andrews, Head of Global Merchandising, Etsy  With more than 120 million listings and millions of active sellers, Etsy operates one of the most unique marketplaces in retail. But surfacing the right products for…

Podcasts March 30

TikTok Shop Sellers Gain Easier Access to Their Own User-Generated Content

Many sellers on TikTok Shop, which is driven by discovery, face a second challenge after they have attracted a potential customer’s attention: instantly communicating to the shopper that they are…

News March 27
Shoppers aren’t defined by the generations they belong to anymore; instead, they’re clustering around mindsets.

Forget Gens X, Y and Z; This Year, Focus on Shopper Archetypes

Shoppers aren’t defined by the generations they belong to anymore; instead, they’re clustering around mindsets, according to BNPL service Afterpay’s Spring/Summer 2026 Trends Report, which analyzed U.S. first-party spending data…

Features March 27

Why Intelligent Shopping Needs AI and Omnichannel to Work Together

Attracting and retaining consumer attention has never been more challenging. Technology has changed rapidly over the last few decades, giving rise to new communication methods and consumer expectations for instant…

Executive Viewpoints March 27
Chris Duncan of Squire Patton Boggs worked for U.S. Customs and Border Protection for 16 years and has advice on securing tariff refunds.

Tariff Refunds: Crucial Advice from a Former U.S. Customs Attorney

Chris Duncan, a former attorney for U.S. Customs and Border Protection, outlines two key steps every company should take right now to protect their tariff refunds. These are simple steps…

Features March 26
The 2025 Victoria's Secret Fashion Show amped up its inclusivity.

Live from Shoptalk: How Victoria’s Secret’s CEO Engineered a Transformational Turnaround

Victoria’s Secret is marking nearly five years as a standalone company with a remarkable business bounce-back. The retailer achieved a 5% sales increase in FY 2025, which ended Jan. 31,…

Features March 26
Tilly's is one of many retailers that reported robust Q4 sales results.

The Unstoppable Shopper: Why U.S. Consumer Spending Is Expected to Defy the Odds in 2026

Retailers have posted healthy quarterly gains, and NRF released a robust 4.4% growth forecast for 2026. Discover how a divided economy, the "experience" boom, and escalating global risks are defining…

Features March 26
The Home Depot has made a major acquisition and updated its digital tools for pros.

Home Depot Sharpens Focus on Pros with Acquisition of HVAC Distributor, New Digital Tools

The Home Depot continues to bolster its offerings for its professional customers with a revamped digital workspace aimed at helping pros manage and grow their businesses and the acquisition of…

News March 26

Live from Shoptalk: Boot Retailer Tecovas Kicks Revenues Higher with AI-Powered Store Operations

Western lifestyle and apparel brand Tecovas aims for a relaxed, friendly customer experience in its 60 stores — many of which offer open bars serving alcoholic drinks, and all of…

News March 26
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