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Ross Stores’ Customer Growth Fuels 10% Comp Gain in Q2 as Off-Price Retailer Raises Outlook
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Grocery to Western Wear: Retailers Flag a More Cautious Shopper
Grocery, outdoor apparel, kids' apparel, farm and ranch and western wear all posted quarterly earnings within weeks of each other, and executives at each company pointed to the same thing:…
Features August 11Why the Best Subscription Brands Make It Easy to Leave
Featuring: Rachel Sheriff, Chief Customer Officer, Recurly Subscription acquisition may be slowing, but that doesn’t mean consumers are falling out of love with subscriptions. Instead, they’re becoming far more selective…
Podcasts August 10AI Won’t Replace Brand Operators, It Will Kill Average Ones
Every few months, a new wave of commentary declares that artificial intelligence is about to replace marketers, ecommerce managers, media buyers and brand operators. The prediction is usually framed in…
Executive Viewpoints August 10Spencer Spirit Holdings to Acquire Hot Topic, BoxLunch and Her Universe
The deal will expand the company's retail footprint to 3,000 locations.
News August 7Claire’s Is Reinventing the Piercing Experience Across 900 Stores
Claire's brand reset is underway after filing for bankruptcy and its acquisition by Ames Watson in 2025. Chief Merchandising Officer Jillian Cueff and VP of Retail Operations Carey Brezler share…
Features August 6Etsy Cuts 12% of Workforce to Move Faster
Etsy is eliminating roughly one in eight jobs to revamp the organization. The company also reported second quarter revenue topped Wall Street's expectations.
News August 6When Convenience Stops Feeling Convenient
Retail has spent years improving the mechanics of shopping. Delivery windows have shrunk from days to hours. Search tools surface relevant products almost immediately. Recommendation engines remember previous purchases, while…
Executive Viewpoints August 6Shopify Credits AI for 34% Revenue Growth in Q2 2026
"Shopify is probably the most AI-pilled company in the world," said Shopify President Harley Finkelstein on the company's second-quarter earnings call.
News August 5Bed Bath & Beyond Parent to Rebrand to Neighborhood Intelligence to Emphasize Shift to Services for Homeowners
"Retail can only introduce us to the customer," said Marcus Lemonis, Executive Chairman and CEO, on the company's Q2 earnings call. "Home services allow us to deepen that trust. Quite…
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