Retail TouchPoints
Chewy Builds Loyalty Amid Pet Market Pressure
Top Stories
Latest Posts
Starbucks Hires Chipotle Alum as New Global Chief Brand Officer
A few months after joining Starbucks as its new CEO, Brian Niccol has brought his first Chipotle alum over to the new executive team, according to reports from Yahoo and…
News October 21Bed Bath & Beyond to Return to Brick-and-Mortar via Small-Format Stores Operated by Kirkland’s
Beyond, Inc., the parent company of Bed, Bath & Beyond, has entered a multi-faceted strategic partnership with home décor retailer Kirkland’s that will bring the currently online-only Bed Bath &…
News October 21Rent the Runway CEO on the Evolution of Consumers and Her Company
When Jennifer Hyman and Jenny Fleiss started Rent the Runway, they wanted to disrupt the fashion industry. Now, as the company’s 15th birthday nears, Hyman has unveiled her plans to…
Features October 21Answering the $100 Billion Question: How Can Retailers Combat Refund Fraud?
Refund fraud is a significant issue for U.S. retailers, costing billions of dollars annually. In 2023, fraudulent returns accounted for a staggering 13.7% of all returns, resulting in $101 billion…
Executive Viewpoints October 21How VICI Shaped the Future of the ‘Instagram Brand’
Featuring: Aimee Dudum Colorado, Co-founder, Chief Merchandising and Marketing Officer, VICI VICI was founded in 2012, when women were looking for trendy, high-quality fashions on a relatively new platform called…
Podcasts October 21BuyBuy Baby to Close all Stores by Year-End, Go Digital-First
A little over a year after being acquired out of bankruptcy and reopening 11 physical stores, BuyBuy Baby has announced plans to become a digital-first brand and close all its…
News October 18David’s Bridal Expands Loyalty Program Rewards to the Full Wedding Party
The David’s Bridal Diamond Loyalty program already boasts nearly 3 million members, and now the retailer is broadening its appeal to the entire wedding party — even the flower girl.…
News October 18FTC Tackles Tricky Subscription Tactics with Click-to-Cancel Rule
The Federal Trade Commission has passed a final “click-to-cancel” rule that will require subscription companies to make it as easy for consumers to cancel their enrollment as it was to sign up.…
News October 18Lidl Launches New Appeal to U.S. Shoppers: ‘We’re the Super-est Supermarket’
Discount grocer Lidl is a big player in Europe, with more than 12,000 stores in 32 countries. But its reception since launching in the U.S. in 2015 has been more…
News October 18


















