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How Social Media Customer Feedback Helps Retailers Enhance the Customer Experience
Much is written about social media and its impact on brands and consumer opinions. Even more commentary has surfaced on listening platforms used to help organizations capture customer feedback online.…
Executive Viewpoints December 1A “Cyber Friday” Means A “Black Monday” For Malls
As I sat thoughtfully on a Sunday afternoon, wedged between Black Friday and Cyber Monday, I had a mobile premonition that times are a’changing. Is Black Friday becoming Cyber Friday? That would…
News December 1Moosejaw Implements CrossView Mobile POS To Enhance Customer Satisfaction
Moosejaw recently announced the implementation of CrossView’s new handheld mobile POS solution into Midwest stores. Based on the Apple iPod Touch, the CrossView Mobile POS is designed to deliver functionality…
News December 1Maple Lake QuickAssortment Solution Refines Product Assortment Management, Enhances Customer Satisfaction
Concept: Maple Lake, a software and services provider for specialty retailers worldwide, recently launched the latest version of its QuickAssortment merchandise planning solution. The new software was developed in response…
News December 1Enhancing The Mobile Experience Beyond Cyber Monday
The holiday shopping season is in full force, making optimized online, mobile and in-store customer experiences a priority for retailers. Since shoppers will be browsing and buying via mobile more…
News November 30Retailers Largely Ignoring Customers on Facebook
Editor’s Note: This article is an excerpt from one of RetailWire’s recent online discussions. Each business morning on RetailWire.com, retail industry execs get plugged in to the latest news and…
News November 29Revionics Partners With RivalWatch To Add Competitive Intelligence To Pricing
Revionics has entered a strategic partnership with RivalWatch, a provider of Internet-based competitive intelligence services. The partnership will blend Revionics’ Life Cycle Price Optimization Solutions with RivalWatch’s suite of Competitive Intelligence Services. According…
News November 29Digital Gift Card Services Increase Loyalty, Create Seamless Exchange And Redemption Process
Gift card purchases are expected to reach $100 billion in sales by 2012, according to research firm TowerGroup in its analysis titled “CARD Act Impact: New Regulations Set to Wipe…
News November 28ShopText Launches ScanTxt To Leverage Offline Mobile Campaigns
ShopText, a mobile marketing and loyalty solutions provider, recently launched ScanTxt, a web-based mobile marketing solution which combines QR codes and text messaging keywords. The self-service solution offers retailers the…
News November 25
