Retail TouchPoints
Williams-Sonoma, Bath & Body Works, Abercrombie & Fitch and Kohl’s All Raise Full-Year Forecasts Despite Mixed Second Quarter Trends
Top Stories
Latest Posts
Benjamin Moore Optimizes Customer Engagement With Mobile Publishing
The interactive, high-definition features of tablet technology have provided retailers with an ideal outlet for boosting mobile engagement and purchase intent. Tablet traffic has grown 10 times faster than smartphone…
News June 7Life is good Revamps E-Commerce Site To Promote Charitable Efforts
The e-Commerce site is a top channel for consumers to learn about a brand, its offerings and values. As a result, it is vital that retailers create an engaging browsing…
News June 6Getting Closer To The Customer [Infographic]
Retailers have numerous opportunities to engage with customers, to provide information, answer questions and respond to complaints. To date, a large percentage (44%) of companies have left customer communication solely…
Executive Viewpoints June 5Walmart, PacSun & Ice.com Share Insights On Social Media Analytics
This is Part II of Retail TouchPoints’ multi-part feature investigating trends and developments in social media analytics and the business intelligence the technique provides. This segment focuses on insights from…
Features June 5Sleeping With The CMO
Editor’s note: This article is an excerpt from Schwartz’ upcoming novel titled: Fast Shopper, Slow Store due to be published in August 2012, expanding on The Impulse Economy. For thousands…
News June 5Video Analytics Debate: From Mission Impossible to the Mall
Retailers use video surveillance cameras for a host of reasons — everything from loss prevention to customer safety to liability protection. But with the rise of IP-based video surveillance accompanied…
Executive Viewpoints June 5VirtuOz Launches Micro-Agents For Extended Intelligence In-Store
The customer experience is a key competitive differentiator in retail, particularly as consumers focus on leveraging a variety of channels to get the e-Commerce best deal. As a result, loyalty…
News June 5Pitney Bowes Survey Reveals Consumers’ Willingness To Share Personal Data
In a new survey, Pitney Bowes revealed consumers’ sensitivities and perceptions about personal data and their willingness to share it with companies. The survey outlined four types of data ―…
News June 5Consumers View More Videos On Tablets
Consumers are viewing videos on their mobile devices more frequently, particularly on tablets, according to Rhythm NewMedia. In its recent Q1 2012 report, which highlights this shift in video tablet…
News June 5
Latest Podcasts
Latest Resources
