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TouchPoints TV: Ed Stevens, Shopatron
Ed Stevens, Shopatron Ed Stevens, Founder and CEO of Shopatron notes that “the consumer ultimately decides how business gets done” today. He said that an average of 30% of…
News October 2TouchPoints TV: Eric Best, Mercent
Eric Best, Mercent Eric Best, Chairman and CEO at Mercent reports that his company serves 400 retail brands, syndicating their offers across the web, then collecting analytical information. Regarding…
News October 2TouchPoints TV: Tom Sather, Return Path
Tom Sather, Return Path Tom Sather, Senior Director of Research for Return Path shares insights on email marketing trends. Return Path is an email marketing company, helping retailers get…
News October 2TouchPoints TV: David Sikora, Digby
David Sikora, Digby Dave Sikora, CEO of Digby discusses location-based marketing in order to help retailers engage with retailers in-store. Digby works with Cabela’s, Bed, Bath & Beyond and…
News October 2Apple Passbook Offers Retailers Greater Opportunity For Mobile Engagement
Apple has once again taken the market by storm with the introduction of the iPhone 5, but arguably the most significant news recently from the communications innovator is the Passbook…
News October 1Aberdeen Report Highlights Impact Of Technology On Loyalty Programs
As more retailers develop customer loyalty programs, most are opting to outsource the different technology components. Because outsourcing can introduce complications of integrating data streams and technology, an in-house loyalty…
Features October 1The New World Of Application Performance Management
Studies have shown that poor performance of e-Commerce web sites can directly result in loss of revenue, poor customer satisfaction and damaged reputation. According to Forrester Research[1], users expect pages…
Executive Viewpoints October 1Avaya Enhances Call Center Technology With Mobile, Video And Social Media Interaction
As the number of methods and devices available for customer interaction continues to grow, consumers have become less tolerant of unsatisfactory merchant services, particularly customer support. New call center technology…
News October 1Town Shoes Rolls Out Inventory Management Solution
Town Shoes, a mall-based retailer of high-grade footwear and fashion accessories, fully implemented Vision Merchandising and Vision Store solutions from Jesta I.S. across 69 newly acquired Canadian stores ― in…
News October 1
