Retail TouchPoints

Best Buy Integrates With ShopSavvy Wallet To Better Connect With Mobile Shoppers

More consumers are tapping into smartphones to compare prices in brick-and-mortar store aisles. In fact, research completed via smartphones influences 5.1% of annual retail store sales, translating to a forecasted…

Athletic specialty retailer Foot Locker is making strides to better understand its worldwide customers’ paths to purchase by implementing the Visual Customer Intelligence (VCI) offering from LightHaus, a video analytics…

Finish Line Transitions To Mobile POS, Targets Time-Starved Holiday Shoppers

In an effort to boost sales and customer satisfaction this holiday season, best-in-class retailers eagerly are testing and rolling out optimal customer-facing mobile initiatives. From apps to m-POS, there are…

Groupon Enters mPOS Space, Launches Restaurant iPad App

Groupon has entered the restaurant POS system market with a new offering called Breadcrumb, an iPad-based mobile POS application. With the restaurant-focused app, Groupon is going head-to-head with traditional restaurant…

Foot Locker Improves Customer Satisfaction With Traffic Intelligence Solutions

Retailers are seeking more effective tools and technologies to help them understand consumers’ in-store browsing and buying journeys. In doing so, organizations can pinpoint peak traffic days and times, and…

Maybe It’s Time To Embrace Showrooming By Debbie Hauss, Editor-in-Chief The term “showrooming” carries with it a very negative context. Often the context of the discussion around showrooming is how…

Exclusive Survey: Increasing Profits From Cross-Channel Shoppers

Most retailers are realizing that their cross-channel customers are more profitable than their single-channel customers. Armed with that knowledge, merchants must figure out how to best reach those valuable shoppers.…

U.S. Consumers Prefer Shopping On E-Commerce Sites Over Social Networks

Numerous studies have indicated that consumers are utilizing social networking sites to learn about sales and new products, and interact with their favorite brands. However, new study results from hybris,…

Showrooming: Scourge Or Inspiration

Retailers globally are terrified of being turned into “showrooms” for their online competitors. And their fear is real.  Research firm Gartner reported that global mobile payment transactions will surpass $171.5…