Retail TouchPoints

Hively Delivers Instant Access To Customer Feedback

Best-in-class retailers rely on customer feedback strategies to determine effectiveness of store associates and customer service representatives, among other issues. But standard email- and web-based surveys, as well as other…

French Connection Cuts Costs With SAP Stock Scheduling

Retailers are seeking more cost efficient ways for IT staff members to track and manage operations and system updates. This efficiency particularly is essential for retailers utilizing overnight shift teams…

L’Occitane, a high-end beauty products retailer, more effectively tests web site and email messaging, offers, images and other content, with help from the Agility Suite, a testing and personalization solutions…

Montblanc CEO Shares Pricing And Brand Marketing Insights

As showrooming and online price comparisons induce brands and retailers to lower prices, many products and services essentially have become commodities. Differentiation has emerged as the key element in engaging…

IHL Webinar: Retailers Debate Cause Of Out-Of-Stocks

More consumers are turning to online retailers such as Amazon to browse and buy items. These shifting consumer behaviors can, in part, be attributed to the fact that many brick-and-mortar…

RetailNext Reports Big Data Milestone

The collection and application of Big Data is significantly impacting IT spending and retail strategies. Gartner predicts that Big Data will drive $34 billion of IT spending in 2013. On…

ePrize Unveils Passbook Functionalities

ePrize, a digital and mobile engagement solutions provider, announced the availability of real-time, location-based Passbook capabilities for brands seeking to leverage the latest iOS6 mobile commerce feature to better connect…

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L’Occitane Increases Conversions 37% With Personalization

As more retailers cite online comparison shopping as an ongoing threat, effective promotions and marketing strategies that combat this challenge are becoming paramount to success. Cutting-edge retailers are differentiating themselves…