Retail TouchPoints

TouchPoints TV at #NRF13: Alison Henriksen, Specialty Fashion Group

  Alison Henriksen, Specialty Fashion Group Henriksen explained Specialty Fashion Group (SFG), the largest women’s apparel retailer in Australia, with 900+ stores and 8 eCommerce web sites. The company has…

Looking Forward To A Great Year In Retail By Debbie Hauss As I stated in the Retail TouchPoints NRF recap: If 2009 was the low point for the retail industry…

Nine Retailers Chosen For Best Online Customer Service

In its 15th Annual Mystery Shopping Study, the e-tailing group has announced nine merchants that offer the best customer service, out of the top 100. Winners include (in alphabetical order):…

NRF: The Current Landscape Of Mobile Payments And Where It’s Headed

One-in-five consumers have had a bad retail experience, according to a Temkin Group report on customer experiences. But mobile devices — such as smartphones and tablets — can combat that…

TouchPoints TV at #NRF13: Chris Lybeer, NCR

  Chris Lybeer, Vice President, Retail Division, NCR Lybeer talks about recent consumer research conducted by NCR. “Retailers are going to have to work hard and fast to keep up…

TouchPoints TV at #NRF13: John Lobsitz, Seamark International

  John Lobsitz, Seamark International Best-in-class retailers are leveraging mobile technology to better engage with shoppers in stores. During this episode of TouchPoints TV, John Lobsitz, President of Seamark International,…

TouchPoints TV at #NRF13: Moris Chemtov, Jesta I.S.

  Moris Chemtov, President, Jesta I.S. During this episode of TouchPoints TV, Moris Chemtov, President of Jesta I.S., discusses how mobile and Big Data are key trends for retailers in…

NRF BIG Show Recap: Editors’ Perspectives, Session Recaps

Following is an overview of the NRF BIG Show 2013, featuring editorial perspectives from Debbie Hauss, Editor-in-Chief of Retail TouchPoints and Alicia Fiorletta, Associate Editor of Retail TouchPoints. The article…

Comparing Political And Retail Strategies

Editor’s Note: This article is an excerpt from Schwartz’s book titled: Fast Shopper, Slow Store. Many people in the business of connecting to retail customers are busy reworking their game…