Retail TouchPoints

Redner’s Warehouse Markets has found success by focusing on improving the online customer experience. Within the past year, in a partnership with Grocery Shopping Network (GSN), a provider of digital…

Retailers Deploy Microsoft Enterprise Solutions For Customer Engagement, Workforce Management

With the variety of options available to consumers on how and when to shop, retailers must stay competitive by putting the customer at the heart of their business and seek…

TUMI Taps iPad Application As Customer Service Tool

Customers of TUMI, known for its premium travel products and accessories, expect a high level of service when they shop in the store. To augment the knowledge of the sales…

Are Cash Registers On The Way Out? By Kim Zimmermann, Managing Editor There are segments of the retail industry — supermarkets in particular —that will probably never completely eliminate the…

Privalia Maximizes Cross-Channel Engagement With IBM Smarter Commerce

Flash sales are enticing consumers to browse and buy with the promise of coveted products at discounted prices. In fact, Business Insider predicts that the flash sale market will be…

Capital One Provides Personalized Deals To ShopSavvy Users

Capital One is partnering with ShopSavvy to deliver personalized offers to ShopSavvy mobile app users while shopping in-store.  When registered Capital One customers search for products within the ShopSavvy platform,…

Foursquare Expands Credit Cards Program With First Data Solution

Foursquare has implemented the OfferWise solution from First Data, an electronic commerce and payment processing company, to enable the Foursquare Specials for Credit Cards program to accept Visa and MasterCard…

EarthLink Partners With ANXeBusiness To Launch Retail PCI Compliance Solution

EarthLink, provider of IT and communications solutions, is partnering with ANXeBusiness Corp., a provider of compliance solutions, to offer a new PCI compliance solution to retailers. The new solution offers…

Creating Omnichannel Strategies That Resonate With Today’s Empowered Consumers

Following is Part 1 of the Retail TouchPoints series focused on Analyzing The Omnichannel Consumer. Part 2, which will offer insights into how retailers are creating compelling experiences to better…