Retail TouchPoints

iPads Replace Sample Binders At Artisans

When retailers and clothing manufacturers meet face-to-face, it is often to pore over thick binders full of samples. Artisans Inc., an apparel manufacturer with an emphasis on embroidered items with…

Gilt Groupe Boosts Customer Satisfaction With Cross-Channel Service Tools

Online shoppers can browse and buy conveniently from the comfort of their homes. But when consumers have questions or concerns during their online journeys, they must rely on social media,…

Gander Mountain Deploys Omnichannel Solutions From Manhattan Associates

Gander Mountain, an outdoors products and accessories retailer, is making an omnichannel transformation. To enable this transition, the retailer has selected Enterprise Order Management and Store Inventory Fulfillment solutions from…

Abercrombie & Fitch: Smart Marketing Or Just Selective?By Alicia Fiorletta, Associate EditorAbercrombie & Fitch CEO Mike Jeffries has developed quite a reputation for saying scandalous — and at times callous…

Staples Exec Shares Insights On Mobile Marketing

Consumers are leveraging their mobile devices more frequently to browse inventory and complete purchases. As a result, retailers are investing more in mobile marketing tools and strategies to better connect…

Williams-Sonoma Selects NetSuite SuiteCommerce

Williams-Sonoma, Inc., a provider of high-end home goods, today announced the implementation of SuiteCommerce from NetSuite to aid in international growth plans, according to a company press release. With Williams-Sonoma…

Epicor Partners With Magento To Release Cross-Commerce Solution

Epicor Software has formed a strategic partnership with Magento, an e-Commerce platform owned by eBay Inc., to release Cross-Commerce, a new solution designed to “support rich omnichannel retailing,” according to…

Personalization Best Practices For 2013 And Beyond

Following is Part 3 of the Retail TouchPoints series focused on Personalization Strategies That Work. In this final section, industry analysts and experts share how retailers can build successful, long-term…

Retailers Are Discovering A Valuable New Payment Platform In Social Media

  This is Part 3 of the Retail TouchPoints Payment Report. View Part 1, or Part 2. Click here to download the full report. Social media channels are proving to…