Retail TouchPoints

ModCloth Speeds Service Response Times With Zendesk

Overall, consumers rely heavily on call centers to interact with customer service agents, with 60% of shoppers preferring the channel to others, according to Forrester research. However, as online sales…

Going, Going…Gone? Five Tips To Win Back Lapsed Customers By Jordan Elkind, Customer Advocate, Custora You know those customers. The ones who placed a few big orders back in 2010…

Rewards Motivate Moms Influencing $2.4 Trillion Each Year

Offering rewards helps retailers engage with today’s digitally savvy consumer. In fact, research shows most moms (81%) are more likely to respond positively to brands that offer incentives, and 72%…

American Eagle Outfitters turned to JDA Software to help transition and fortify two brands — American Eagle and Aerie. These brands are sold in more than 1,000 North American stores…

Blending The Old And New By Kim Zimmermann, Managing Editor I had the pleasure of attending Internet Week New York last week, and of course technology was the main topic…

Internet Week NY: Retailers Strive To Utilize Technology With A Human Touch

While it is easier than ever to connect with customers in a wired world, retailers are looking for ways to add technology and automation without losing the human factor. That…

Capgemini And SAP Create Packaged Solutions That Leverage Big Data

Capgemini, a technology performance consultant, announced a partnership with SAP AG to provide packaged retail business solutions for real-time insights for faster time-to-value. The new Capgemini Extreme Applications for Retail…

Mobile “Mind Shift,” Trends And Successes Discussed During Webinar

With 3 billion smartphones in use by the end of 2017, mobile is fast becoming consumers’ primary touch point, according to a recent webinar, titled: “The Smartphone & Tablet Experience.”…

CXPA Launches New Certification Program

The Customer Experience Professionals Association (CXPA), an international non-profit organization, announced plans to launch a Certified Customer Experience Professional (CCXP) certificate program during 2013. The initiative is designed to acknowledge…