Retail TouchPoints

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New Research Confirms Social Drives Sales

A longstanding debate has been taking place in the retail world about the effectiveness of social media.  When marketers attempt to solve whether social engagement equates to ROI they usually…

Executive Viewpoints September 24

220,000 Reasons To Love Belk’s 125 Days Of Prizes

By Sara Kowal, VP of Innovation, ePrize When Southern retailer Belk, realized it was quickly approaching its 125th year anniversary, it knew it had to do something BIG. As the…

Executive Viewpoints September 24

Heartland Payment Systems Leverages Bigcommerce To Launch Online Storefront

Heartland Payment Systems, a payment processing company, and Bigcommerce, an e-Commerce platform provider, together have announced the debut of Heartland’s Online Storefront. Heartland’s Online Storefront is designed to provide an…

News September 24

Retailers Drive Sales Using Content As A Competitive Advantage

When it comes to content, retailers are recognizing that they need to do more than just describe the products they sell. They need to educate, inspire and differentiate with their…

News September 23

Augmenting Reality In Retail

The pace of technological innovations makes it nearly impossible for many retailers to plan what is coming next and where to invest their technology and infrastructure budgets. Of all the…

Executive Viewpoints September 23

The Value Of Loyalty

Customer loyalty means profit.  And it’s really that simple — studies show that a repeat customer can be at least three times more profitable than a single purchase customer. The…

Executive Viewpoints September 23

Quality Of Store Associate Interactions Need Improvement: RSB Survey

CFI Group, a customer satisfaction and analytics firm, has released findings from its inaugural Retail Satisfaction Barometer (RSB) for Q2 2013. The study was created to help identify key drivers…

Features September 23

Comm100 Upgrades Live Chat For Mobile Devices

Consumers accustomed to chatting live with retailers on laptop and desktop monitors often struggle to access and view these same functions on mobile devices. In response, Comm100 has optimized Comm100…

News September 23

Social Annex Partners With MarketLive To Convert Social Leads To Sales

Social Annex, a social apps and social login provider, has formed a partnership with e-Commerce platform provider MarketLive to deliver a new solution suite called Social Experience Manager. As part…

News September 23
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